Terms & Refund Policy

General Terms of Use

By accessing and using this website or purchasing our software, you agree to these Terms. Data protection details are covered separately in our GDPR Data Protection Notice and Privacy Policy.

Digital Product Notice

This software is a digital product. No physical items will be shipped (including ESP32 or MCP2518FD hardware). PRO purchases include: a Windows license key by email, and pre-compiled ESP32 MCP2518FD firmware in a follow-up email (.bin files and flash scripts). Optional add-ons (such as vehicle dictionaries) are delivered separately by email when purchased.

License Agreement

Upon purchase, you are granted a non-exclusive, non-transferable license to use the ESP32 CAN Sniffer software on a single device.

You may not:

  • Use the software on multiple devices with one license
  • Share, distribute, or resell your license
  • Reverse engineer, decompile, or modify the software
  • Remove any copyright or proprietary notices

Each license is tied to one device. Additional devices require additional licenses.

Add-Ons & Additional Content

Optional add-ons (such as CAN dictionaries or firmware packages) may be offered separately.

  • Add-ons require an active Professional License
  • Delivered digitally via email
  • May vary depending on vehicle or use case

Intellectual Property

All software, code, design, and documentation are the intellectual property of the owner and protected by applicable copyright laws.

You retain ownership of your own data created using the software.

Warranty Disclaimer

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

We do not guarantee that the software will be error-free or uninterrupted. The software may contain bugs or limitations.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Data loss
  • Financial loss
  • Vehicle damage
  • Any indirect or consequential damages

Total liability is limited to the amount paid for the license, except where mandatory consumer protection law provides otherwise.

Anti-Piracy, Tampering, and Abuse Reporting

All software, license keys, add-ons, firmware packages, and related materials are protected by applicable intellectual property and copyright laws.

The following actions are strictly prohibited unless you have our prior written permission:

  • Copying, distributing, sharing, sublicensing, renting, leasing, or reselling the software or add-ons
  • Reverse engineering, decompiling, disassembling, or attempting to bypass license or security controls
  • Tampering with, forging, cloning, spoofing, or bypassing license keys or hardware identifiers
  • Using stolen, leaked, shared, or unauthorized license keys or activation emails
  • Using the software to facilitate software piracy or unauthorized redistribution
  • Attempting to remove, alter, or hide copyright, trademark, or ownership notices

We actively monitor for abuse and may suspend or permanently revoke licenses in cases of fraud, chargebacks, unauthorized sharing, or repeated policy violations.

If you believe a license, key, email, or account is being misused, report it to:

esp32contact@gmail.com

Please include: license key (if known), purchase email, payment reference, screenshots, and a short description of the issue. We may request additional evidence before taking action.

Where applicable, we may report suspected infringement to hosting providers, payment processors, and relevant authorities in accordance with applicable law.

Prohibited Use

You agree not to use the software:

  • For illegal activities
  • To tamper with vehicle safety systems
  • Without proper authorization
  • In any way that may cause harm

Violation may result in license termination.

License Activation & Validation

Licenses are bound to your device using hardware identification.

The software may periodically validate licenses online. Offline use may be limited after a grace period.

Security and anti-abuse systems may monitor activation attempts, hardware changes, and suspicious usage solely for license enforcement and fraud prevention.

We reserve the right to revoke licenses in cases of misuse, fraud, chargebacks, unauthorized distribution, or violation of these terms.

Software Updates & Support

Active license holders may receive updates and bug fixes.

Support is provided via email: esp32contact@gmail.com

We aim to respond within 2-3 business days.

Refund Policy

You may request a refund within 14 days if the software does not function substantially as described on this website on a supported Windows environment.

Because a free demo/trial is available, compatibility testing should be performed before purchasing a paid package.

We may request basic troubleshooting information (logs, screenshots, hardware details) before issuing a refund.

Refund requests can be sent to esp32contact@gmail.com.

Approved refunds may result in immediate license deactivation.

Digital Delivery & Right of Withdrawal (EU)

Our software and add-ons are digital content delivered electronically.

By completing checkout, you expressly request immediate digital delivery and acknowledge that your right of withdrawal may be reduced or lost once digital delivery/performance begins, as permitted by applicable EU consumer law.

Subscription / Renewal / Cancellation

Monthly and yearly subscriptions automatically renew unless canceled before the next billing cycle.

  • Monthly plans renew every month
  • Yearly plans renew every 12 months
  • Cancellation stops future renewals only
  • Already billed periods are non-refundable except where required by law or approved under refund policy
  • Failed payments may result in license suspension or downgrade

Cancellation requests may be submitted via support email.

Pricing & VAT

All prices are displayed in EUR.

IFIX ELEKTRONIKA is not in the VAT system pursuant to Article 90 Paragraph 2 of the Croatian VAT Act, unless otherwise stated.

Delivery

Your Pro license key is typically emailed within minutes after payment. Pre-compiled ESP32 MCP2518FD firmware is sent in a separate follow-up email. Add-ons (when purchased) are delivered by email separately. In rare cases, delivery may take up to 24 hours.

Installation Disclaimer

Any hardware installation related to this software should be performed by a qualified professional.

We are not responsible for damage caused by improper installation or misuse.

Governing Law

These Terms are governed by the laws of the Republic of Croatia.

Any disputes shall fall under Croatian jurisdiction unless otherwise required by EU consumer law.

EU consumers may use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Privacy

For GDPR and personal data handling details, please refer to our GDPR Data Protection Notice and Privacy Policy.

Contact

For any questions: esp32contact@gmail.com

Contracting entity / data controller:
IFIX ELEKTRONIKA, obrt za usluge
Ul. Matice hrvatske 28A
21 000 Split
Hrvatska (Croatia)

Last updated: 13 May 2026

By using this software or purchasing a license, you agree to these Terms.

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